Support

Need help? Email [email protected] and we'll get back to you as soon as possible, usually the same day. Please don't include anything sensitive from your journal in an email.

Common questions

How does Colloquia work?

To create a journal entry, you have a short spoken conversation about your day. Colloquia turns it into a polished, private journal entry you can keep, search, edit, and export. Your audio is never stored — only the written entry it produces.

Is my data private and secure?

Yes. Your conversation audio is never stored, your journal is encrypted in transit and at rest and isolated to your account. We never sell your data, share it for anyone else's purposes, or use it for advertising. You can export or delete your data at any time. For the full picture, see our Privacy Policy.

Do you use my journal to train AI?

No. Your conversation, entries, and the memory Colloquia keeps are never used to train or improve AI models, and the AI provider that processes your conversation isn't permitted to train on your data either. It's used only to create and power your own journal.

How do I manage or cancel my subscription?

Subscriptions are billed by Apple. On your iPhone, open Settings → [your name] → Subscriptions, choose Colloquia, and change or cancel your plan. You can also upgrade or downgrade between Plus and Pro there or from the app's Settings. Cancelling stops the next renewal; you keep access until the end of the current period.

How do I restore a subscription on a new device?

Sign in with the same Apple ID, then open Settings → Restore purchases in the app. Your subscription is tied to your Apple account.

How do I delete my data or account?

In the app, go to Settings → Account → Delete Account. See Delete your account for details, including how this relates to billing. You can export your journal first from Settings → Export.

Is Colloquia therapy?

No. Colloquia is a journaling tool — not therapy, counseling, coaching, or medical or mental-health treatment, and it does not give advice. It also does not monitor your entries or detect emergencies, and it cannot contact emergency services. If you are in crisis or may be at risk of harming yourself or others, contact a qualified professional or your local emergency services right away.

What does it cost?

Plus is $14.99/month (about 8 minutes of conversation per day) and Pro is $24.99/month (about 12 minutes per day), each with a 7-day free trial. Your local price is shown in the app.

Troubleshooting

The microphone isn't working

Colloquia needs microphone access for the conversation. Check Settings → Colloquia → Microphone is on. Headphones give the best experience, but the speaker works too. You can journal with the screen off.

The session won't connect

Make sure you have a working internet connection, then try again. If it persists, fully close and reopen the app. Your daily entry isn't used up if no conversation was captured.

My entry didn't appear right away

After a session, your entry takes a few minutes to write. If you leave the app, Colloquia can notify you when it's ready (if you've allowed notifications). If you opened it from a notification and it was still finishing, it will appear on its own once saved — no action needed.

I'm not getting notifications

Reminders and “entry ready” alerts are on-device. Enable them in Settings → Colloquia → Notifications, and set your daily reminder time in the app's Settings.

App Lock (Face ID)

You can require Face ID to open Colloquia from Settings → App Lock. It uses your device's own biometrics and passcode — Colloquia never sees them.

Still need assistance? Email [email protected]. See also our Privacy Policy and Terms.